Symantec Authorized Technical Assistance Partner Program

Overview

The Symantec Authorized Technical Assistance Partner Program (TAPP) is designed to enable our partners to increase their sales growth on two key volume products, Symantec Backup Exec™ and Symantec Endpoint Security, and to deliver improved levels of technical assistance to customers.

Partner Features & Benefits

• Direct access to Symantec advanced technical support staff
• Access to the latest online technical training
• Marketing support to promote partner positioning
• Partner branded services assistance
• Partner program recognition

Customer Benefits

• Highly-qualified technical assistance from partners enabled with Symantec training and direct access to Symantec advanced level support
• Streamlined and expedited technical assistance experience on value added services from the customer’s trusted partner
• Frees up customer internal resources to focus on strategic issues
• Helps the customer increase the value and return on investments of Symantec technology
• Multi-vendor technical assistance with partners that have a deep understanding of the customer’s heterogeneous IT environment

General Eligibility Requirements

• Demonstrated technical assistance delivery capabilities
• Fully-staffed call center, minimum regional business hours (12 hours per day x 5 days per week)
• Software case tracking system
• End-user service commitments
• In-house support laboratory
• Support renewals infrastructure
• Platinum, Platinum Corporate Reseller, Gold, Silver Level or SMB Specialist in the Symantec Partner Program

Get Started Today! Become a TAPP Partner

Simply download and review the TAPP Registration Kit from PartnerNet complete the program application form, and email to TAPP_NAM@symantec.com. A member of the North American TAPP team will follow up with you shortly thereafter to discuss your application.